DIN 9001:2015
21-Arch certified according to new standards
The certification for excellent quality management according to ISO 9001 has been awarded to the architectural office 21-arch since 2005. Following the transition of the globally valid DIN EN 9001:2008 standard to 9001:2015, the auditing processes had to be adapted to the new requirements last year. They aim at an increased risk assessment as well as a more detailed definition of quality objectives as well as their compliance. For CEO Ulrich Schwarz and ISO representative Claudia Kühnen, this is an essential task in order to constantly optimize business processes and to be able to recognize and satisfy customer requirements. By awarding the certificate in accordance with DIN EN 9001:2015, the auditor in charge has once again confirmed to the office an extremely high level of quality in the design and adherence to office and project processes as well as in the measures taken to achieve a maximum level of customer satisfaction.
For Schwarz, successful business management is indispensable for internal office processes as well as for relationships with external partners and customers - and for him this means constantly scrutinizing processes and adapting them to new demands in the course of business.